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Article ID : 00186784 / Last Modified : 10/13/2017

Can't Charge the Battery of My Bluetooth Speaker

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If the battery of your SRS-BTS50 Bluetooth® speaker won't charge, check the following to try to resolve the issue:

  • Make sure the supplied AC adaptor is securely plugged into a working AC wall outlet.
    • Try a different AC wall outlet.
  • Try to charge a different device to make sure there's no problem with the AC adaptor.
  • Reset your device.
    • Press the RESET button on the left side of your device with a thin object (like a small pin).

    Reset_button

Other Things to Consider

  • Charging time varies depending on conditions of use of the battery.
  • Charge your device in the ambient temperature between 41 °F - 95 °F (5 °C - 35 °C).
  • Your device will get warm during charging. This is not a malfunction.
  • Even if you don't intend to use your device for a long time, charge the battery to its full capacity once every six months to maintain its performance.
  • If you don't use your device for a long time, it may take longer to charge the battery.
  • If the life of the built-in rechargeable battery becomes extremely short, repair may be required.
  • Avoid exposure to extreme temperatures, direct sunlight, moisture, sand, dust, or mechanical shock. Never leave your device in a car parked in the sun.

If the battery still won't charge, repair may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.