Article ID : 00186784 / Last Modified : 03/29/2019

Can't Charge the Battery of My Bluetooth Speaker

    If the battery of your SRS-BTS50 Bluetooth® speaker won't charge, check the following to try to resolve the issue:

    • Make sure the supplied AC adaptor is securely plugged into a working AC wall outlet.
      • Try a different AC wall outlet.
    • Try to charge a different device to make sure there's no problem with the AC adaptor.
    • Reset your device.
      • Press the RESET button on the left side of your device with a thin object (like a small pin).

      Reset_button

    Other Things to Consider

    • Charging time varies depending on conditions of use of the battery.
    • Charge your device in the ambient temperature between 41 °F - 95 °F (5 °C - 35 °C).
    • Your device will get warm during charging. This is not a malfunction.
    • Even if you don't intend to use your device for a long time, charge the battery to its full capacity once every six months to maintain its performance.
    • If you don't use your device for a long time, it may take longer to charge the battery.
    • If the life of the built-in rechargeable battery becomes extremely short, repair may be required.
    • Avoid exposure to extreme temperatures, direct sunlight, moisture, sand, dust, or mechanical shock. Never leave your device in a car parked in the sun.

    If the battery still won't charge, repair may be required. Go to Product Repair.