Article ID : 00138754 / Last Modified : 08/09/2019

Troubleshooting power and charging issues on a wireless speaker

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    This article provides information about the power and charging of your Bluetooth® speakers.

    Can't charge the battery

    • Make sure that the micro-USB cable is firmly connected to the USB AC adaptor.
    • Make sure the USB AC adaptor is firmly connected to the speaker and the AC outlet.
    • We recommend using a USB AC adaptor with an output current of 1.5 A or more and a supplied micro-USB cable or micro-USB cable that conforms to the USB standard.
    • It may take time to fully charge the battery depending on the specifications of the USB cable or adaptor when you use a USB AC adaptor for iPhone® or iPad® device.
    • You can't use a charging-only micro USB cable with no data transmission capabilities for some models. Check your device manual for model-specific information. Manuals are posted on your model support page.

    The CHARGE indicator doesn't light up

    • If you connect the speaker to the supplied USB AC adapter while the power is on, the CHARGE indicator won't light up, but the battery will charge.
    • If you charge the battery while the speaker is off, the CHARGE indicator will light up.

    Charging time takes too long

    Note: Charging time varies depending on battery usage conditions.

    Charging time takes about five hours when the device is off and may take longer in the following cases:

    • If you use the speaker while you charge it.
    • If you didn't use your speaker for a long time.

    The CHARGE indicator turns off immediately and charging isn't completed

    The CHARGE indicator may turn off and charge won't complete in the following cases:

    • The battery is already fully charged.
    • Ambient temperature exceeds the range of 41 °F - 95 °F (5 °C - 35 °C).
    • There is a problem with the battery.

    The battery life is short

    The estimated battery life is 12 hours, but may vary depending on the following:

    • Ambient temperature
    • Conditions of use
    • Volume level