Article ID : 00189362 / Last Modified : 05/29/2018

The Noise-Canceling Feature on the Headphones Doesn't Work Well

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

To achieve the full noise-canceling effect with your in-ear Wireless Noise-Canceling Headphones, make sure that both the left and right headphones fit snug into your ears. There are multiple size earbuds and fitting supporters included with the headphones. Try using different combinations of earbuds and fitting supporters until a tight fit is achieved.

For information on how to change the earbuds and fitting supporters, check the product manual. Manuals are posted on your model support page. .