Only one noise-canceling mode is available. Press the button on the left earbud to switch between Noise canceling mode, Ambient Sound mode, and Off. Use the Headphones
app to switch the Ambient Sound mode from Normal to Voice mode.
Wind noise may increase if the earbuds are set to Normal Ambient Sound mode. To reduce wind noise, set the Ambient Sound mode to Voice with the Headphones Connect app. If the wind noise is still too loud, press the button on the left earbud to set the Ambient Sound mode to Off.
If pairing isn't completed within five minutes, pairing mode is cancelled and the earbuds power off. If no charge remains in the rechargeable battery, an alarm sounds and Voice Guidance says Please recharge headset and the earbuds automatically power off.
Our authorized repair center can replace a lost left or right earbud or the charging case. Send the remaining items to the repair center for programming with the replacement item.
Note: The warranty does not cover this service. The repair center will provide a quote for the replacement item.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.