Article ID : 00200495 / Last Modified : 07/27/2018

Can't Connect Other Devices to My Soundbar Through Bluetooth Connection

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow these steps if you're connecting a different device (such as a mobile device) using the Bluetooth® function for the first time and the connection fails:

  1. On your soundbar, press and hold the BLUETOOTH button for two seconds.
    • Your soundbar enters the pairing mode.
    • The Bluetooth indicator flashes quickly.

      Bluetooth indicator flashing

  2. Perform pairing registration on the device you want to connect.
    • Check the device manul for more information.
    • If the device requests a passkey, enter 0000.
    • The connection is established if the Bluetooth indicator on your soundbar lights in blue.

Note:

  • The connection fails because your soundbar remembers the last device you connected to it.
  • If you reconnect a previously paired device, you'll need to perform pairing registration on that device again.