Sony Support

Article ID : 00202549 / Last Modified : 09/24/2018

Clear Data and Clear Cache on an Android TV

Applicable Products and Categories of This Article

If the apps on your Android TV™ device don't work properly, you may clear cache and clear data to try to resolve the issue.

Clear Cache

  1. On the supplied remote control, press the HOME button.
  2. Select Settings.
  3. Under TV category, select Apps.
  4. Under System apps, select your preferred app.
  5. Select Clear cache.
  6. Select OK.

If the issue still occurs, clear data on your TV.

Clear Data

  1. Press the HOME button.
  2. Select Settings.
  3. Under TV category, select Apps.
  4. Under System apps, select your preferred app.
  5. Select Clear data.
  6. Select OK.
    • If your TV displays another option, select CLEAR ALL DATA, and then select OK.