My aibo won't connect to my Wi-Fi network

If your aibo™ robotic companion cannot connect to your Wi-Fi® network, check these steps for a possible solution:

1. Check if your Wi-Fi router or access point is turned on.
2. Perform power reset on your router and aibo.

   1. Turn off or unplug your router or access point for a minute, then turn it back on.
   2. On the back of aibo's neck, press and hold the power button for two seconds to turn it off.
      • If you turn off aibo while it's on, it finishes its current action and the LED flashes in green, and then goes out to indicate that the power is off.
      • If you turn off aibo while it's in sleep mode, the red status LED goes out to indicate that the power is off.
   3. Press and hold the power button for two seconds to turn on aibo.

3. Check if the Wi-Fi signal is weak. Make sure to place aibo near your router or access point. Review the tips to maximize network and internet performance in your home for additional information.
4. Place your router away from areas or devices that can interfere with the network connection.

   • Devices that may cause interference:
     • microwave ovens
     • cordless phones
     • Bluetooth® devices
     • garage door openers
     • wireless toys, etc.
   • Environments that may cause network interference:
     • Places that generate electromagnetic interference (such as near large transmission lines).
     • Places that generate static electricity.
     • Places where the walls, desks, or doors have metal surfaces, etc.

5. If your router has stealth mode, make sure it's set to off. Stealth mode prevents the Wi-Fi name (SSID) to display.
6. Check your wireless network connection band. Many routers support both 2.4 and 5 GHz. Because aibo doesn't support 5 GHz, make sure that your router is compatible and set for the 2.4 GHz band.
7. Check your router security settings. We recommend using WPA2-PSK for aibo as it doesn't support WEP.
8. Check your password. The password might have been entered incorrectly in the My aibo app. Because passwords are case-sensitive, when entering information, be sure to enter it while confirming whether the letters are upper-case or lower-case.
9. Check if aibo can connect to a mobile LTE network through the My aibo app (for software version 1.3.0 or later)

   Make sure to delete your Wi-Fi settings to connect to a mobile network. Follow the steps according to the device you use.

   • Using a computer
     1. Launch the My aibo app.
     2. On the Settings tab, select Wi-Fi.
        • A list of Wi-Fi settings appears.
     3. Select the Wi-Fi settings that you want to delete.
        • The Wi-Fi details screen appears.
     4. Select Delete setting.
   • Using a smartphone
     1. Launch the My aibo app.
     2. Select My aibo.
     3. Select Settings.
     4. Select Wi-Fi.
        • A list of Wi-Fi settings appears.
     5. Select the Wi-Fi settings that you want to delete.
        • The Wi-Fi details screen appears.
     6. Select Delete setting.

10. Check that you're not exceeding the maximum connections for your Wi-Fi router or access point. You may not be able to connect if you exceed the maximum connections.
11. Check the packet filter settings supplied by your internet provider. Changing the packet filter settings may allow aibo to connect to your Wi-Fi network.
    • Packet filters are functions that allow only some transmissions and block all other transmissions.
12. Check if the firmware for your router or access point is updated to the latest version.