If aibo cannot connect to a network, first check the status of the Wi‑Fi network LED. The LED status can help identify whether the issue is related to the Wi‑Fi network, mobile network, or network settings.
Note The Wi-Fi network LED is located below the charging pins on aibo’s chest.
When the Wi-Fi network LED flashes red or green
A flashing red or green Wi‑Fi network LED may indicate that aibo is not connected to a Wi‑Fi network. Refer to the article aibo cannot connect to the Wi-Fi network for additional troubleshooting steps.
When the mobile network LED flashes orange
A flashing orange mobile network LED may indicate that aibo is not connected to the mobile network. Check the following:
- Make sure aibo is in a location with a strong Wi Fi signal.
- Make sure the SIM card is correctly inserted. Refer to the article Insert or Remove the SIM Card from aibo for instructions.
- Make sure the SIM card subscription is active.
When the mobile network LED does not light up
Check the network switch settings.
- Place aibo on its back on a flat surface. Press the torso cover as shown in the illustration. When the cover pops up, remove it.
- Check the position of the network switch. Set the switch to 1 or 2 when using Wi Fi, and 2 when using a mobile network.
Note: Network switch positions- Set to OFF: All network functions are turned off.
- Set to 1: Only the Wi‑Fi function is turned on.
- Set to 2: Both the Wi‑Fi function and the mobile network communication function are turned on.
If the issue still occurs
If aibo still cannot connect to the Wi-Fi network, refer to this article: aibo cannot connect to the Wi-Fi network for additional troubleshooting.