aibo Immediately Falls Asleep
The following symptoms may occur with your aibo™ robotic companion when the built-in battery is low or a foreign object is between aibo's joints:
- After you turn on aibo, it doesn't move immediately.
- aibo crouches within one minute after it starts to move.
- aibo barks "Arf! Arf!" twice, then it falls asleep.
Solution
Check if the condition improves after completing each step.
- Check the status LED on the back of aibo's neck to confirm the status of the built-in battery.
- If the status LED flashes in any of the following cases, charge the built-in battery of aibo.
- If the status LED flashes in red three times, then aibo turns off, the battery is empty.
- If the status LED flashes in green, the battery power is low.
- Remove any foreign objects, such as stickers or dust, that may be caught between any of aibo's joints.
- If applicable, remove any clothes or shoes because it may get caught in aibo's movable parts.
- Place aibo on its back on a flat surface with with its paws all pointing straight ahead.
- aibo can't wake up or get up if its paws are crossed, pointing sideways, or backwards.
- Bring aibo somewhere bright because it falls asleep in dark places.
- If aibo crouches, this indicates a rise in its temperature. If this occurs, perform the following:
- Press and hold the power button to turn it off.
- If you turn off aibo while it's on, it finishes its current action and the LED flashes in green, and then goes out to indicate that the power is off.
- If you turn off aibo while it's in sleep mode, the red status LED goes out to indicate that the power if off.
- Make sure that the status LED is unlit, then wait for about ten minutes to cool down aibo's temperature.
- Make sure to place aibo in a cool environment while performing this step.
- Press and hold the power button for two seconds to turn on aibo.
- Don't press the power button again until aibo starts to move.
- Press and hold the power button to turn it off.
If the issue still occurs, contact the Customer Support for further assistance.