Article ID : 00204717 / Last Modified : 12/10/2018

aibo's Eyes, Ears, and Tail Move Even Though It's Not Walking

    Your aibo™ robotic companion's eyes, ears, and tail move while it walks. However, aibo may do these things even though it's just standing still. To see if aibo's actions are normal, follow these steps and check if the issue still occurs after completing each step:

    1. Say "hand".
      • If aibo shakes hands as ordered, then aibo's actions are normal. Wait until aibo starts its next movements.
      • If aibo doesn't shake hands, move to the next step.
    2. Restart aibo.
      1. On the back of aibo's neck, press and hold the power button for two seconds to turn it off temporarily.

        aibo's power button

      2. Press and hold the power button again for two seconds to turn on aibo.
      3. Say "hand".
        • If aibo shakes hands as ordered, then aibo's actions are normal. Wait until aibo starts its next movements.
        • If aibo doesn't shake hands, move to the next step.
    3. Perform a force shut off.

      WARNING! This may cause loss of your data and settings.

      1. Hold aibo securely on the floor.
        • This avoids the risk of dropping or damaging aibo.
      2. Press and hold the power button for ten seconds or longer to do a force shut off.
      3. Press the power button for two seconds, then check if the LED indicator is green and aibo turns on.
        • It may take a while for aibo to start moving. Don't press the power button again until aibo starts to move.