Article ID : 00204921 / Last Modified : 02/27/2019

Important Information About the Android 8.0 Oreo OS Update

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

SPECIAL ALERT: The automatic update for Android™ 8.0 has been temporarily suspended.

The reason is that the current Android 8.0 Oreo firmware update (v6.5830) may cause a no sound problem with certain home audio devices (Sound Bar, A/V Receiver or Home Theater System) connected to a TV that has been in standby mode for a long period of time.

Our engineers are investigating this issue and a new firmware update will be released in the near future. New information will be posted to this page as it becomes available.

Thank you for your understanding and we apologize for any inconvenience.

Notes:

  • If the update is already installed on your TV and this problem occurs, follow the steps in this article to fix it.
  • If you do not have a home audio device connected to your TV, and wish to manually download and install the Android 8.0 Oreo firmware update (v6.5830) update, the file and installation instructions are available on your TV model support page.

Starting January 2019, a major software update to Android™ OS 8.0 Oreo™ operating system will become available for the following Android TV™ models:

  • 2018 Models:
    • KD-##X780F/##X751F/##X750F
    • XBR-##A8F
    • XBR-##X900F
    • XBR-##X851F/##X850F/##X830F
  • 2017 Models:
    • XBR-##A1E
    • XBR-##X940E/##X930E/##X900E
    • XBR-##X850E/##X806E/##X800E
  • 2016 Models:
    • XBR-##X800D/##X750D/##X700D
    • XBR-##Z9D

Refer to the following articles for information about the update and instructions on how to update your TV:

*Android and Android TV are trademarks of Google LLC; Oreo is a trademark of Mondelez International, Inc. group.