Article ID : 00206269 / Last Modified : 05/12/2019

No Sound from Audio System When Using the eARC Function of My MASTER Series TV

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    This occurs when you watch a video that uses audio codecs on your MASTER Series TV, such as DTS-HD® Master Audio or Dolby® TrueHD. Follow the instructions below to resolve the issue.

    Before You Start

    • Make to connect the TV and audio system with an HDMI® cable with Ethernet.
    • Check if your audio system supports eARC and that the setting is enabled.
      • Check your device manual for model-specific information.
    •  Make sure other external devices connected to the TV's HDMI ports support output from audio codecs, such as DTS-HD Master Audio or Dolby TrueHD.
      • Check your manual or contact the manufacturer for more information.
    • Your TV doesn't support DTS-HD Master Audio and Dolby TrueHD from USB files, video streaming services, and broadcasts.

    Set the eARC Mode and TV Speaker Output Setting

    • Set the eARC mode to Auto:
      1. On the supplied remote control, press the HOME button.
      2. Select the Settings icon icon.
      3. Select Sound.
      4. Select eARC mode.
      5. Select Auto.
    • Set the TV speaker output to Audio System:
      1. Press the HOME button.
      2. Select the Settings icon icon.
      3. Select Sound.
      4. Select Speakers.
      5. Select Audio system.