Sony Support

Article ID : 00225721 / Last Modified : 03/29/2019

My TV doesn't respond when I say "Ok Google"

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    • Check the TV position setting.
      1. On the supplied TV remote control, press the HOME button.
      2. Select Settings icon Settings.
      3. This step will vary depending on your model. Follow the steps according to the TV menu options:
        • Select Sound > TV position > Table-Top Stand or Wall Mount.
        • Select Display & Sound > Sound > Table-Top Stand or Wall Mount.
    • Say "Ok Google" clearly and louder than the TV sound.

    Note: If the room is too noisy, move closer to your TV or use the MIC button on the TV remote control.