Sony Support

Article ID : 00226299 / Last Modified : 05/14/2020

I didn't say "OK Google" but the Google Assistant came up

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If "OK Google" comes from the TV, for example during a commercial, the TV's Built-in microphone might react to it. Press the BACK button on the remote control to cancel the Google Assistant ready status.

    Check the TV position setting:

    1. On your remote control, press the HOME button.
    2. Select Settings.
    3. Select Sound or select Display & Sound, and then select Sound.
    4. Select TV position.
    5. Select Table-Top stand or Wall Mount.

    Note: Google Assistant may also pop up after hearing "OK Google" from a TV broadcast if the Accessibility (Screen Reader or Talkback) setting is On.

    To stop the Screen Reader or TalkBack, follow the steps below.

    1. Press the HOME button on the TV remote control.
    2. Select Settings.
    3. The next steps will depend on your TV menu options:
      • Select Device Preferences → Accessibility → Screen reader or TalkBack.
      • Select Accessibility → Screen reader or TalkBack.
    4. Set Enable to Off.