Article ID : 00225635 / Last Modified : 05/07/2019

How do I reset the password for the My aibo account?

Applicable Products and Categories of This Article

  1. In the My aibo app sign-in page, select Trouble Signing In?

    Trouble signing in

  2. Select Reset your password.

    Reset your password

  3. Enter your Sign-in ID, then select Send Email.

    Enter Sign-In ID and select Send Email

    • An email will be sent to you with instructions on how to reset your password.
  4. Open your email and click on the link.
  5. Verify your identity:
    • Mobile phone
      • Enter the verification code received as a text message.
    • Security questions
      • Enter the answer to a security question set up in advance.
    • Date of birth 
      • Enter the Date of birth used when you registered aibo in the My aibo app.
      • If you forgot the date you entered, Contact Product Support team.
  6. Follow the on-screen instructions.