Article ID : 00225635 / Last Modified : 05/07/2019

How do I reset the password for the My aibo account?

    1. In the My aibo app sign-in page, select Trouble Signing In?

      Trouble signing in

    2. Select Reset your password.

      Reset your password

    3. Enter your Sign-in ID, then select Send Email.

      Enter Sign-In ID and select Send Email

      • An email will be sent to you with instructions on how to reset your password.
    4. Open your email and click on the link.
    5. Verify your identity:
      • Mobile phone
        • Enter the verification code received as a text message.
      • Security questions
        • Enter the answer to a security question set up in advance.
      • Date of birth 
        • Enter the Date of birth used when you registered aibo in the My aibo app.
        • If you forgot the date you entered, Contact Product Support team.
    6. Follow the on-screen instructions.