Article ID : 00229458 / Last Modified : 09/11/2019

Amazon Alexa app doesn't work and says Either your mobile device isn't connected, or you need to open the Alexa App and try again

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    1. Make sure to follow the steps to set up Amazon Alexa™ for wireless headphones.
    2. If the issue still occurs, follow these steps:
      1. Delete the device information registered to Amazon Alexa app.
      2. Delete the headphone information registered in your smartphone's Bluetooth® settings.
      3. Pair again your headphones and smartphone.
      4. Initialize the Amazon Alexa app.