Article ID : 00228205 / Last Modified : 10/07/2019

Files stored in the SD card of a mobile phone connected through USB are not found even when searching from the TV Home Menu

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Follow these steps to resolve the issue:

    Note: This article doesn't apply to the KDL R300C/R305C/R320C/R325C/R327C/R355C/R370C/R375C/R377C/R350D model series.

    1. Update the TV software to the latest version. Downloads are posted on your model support page.
    2. Make sure that your mobile device supports the media transfer mode (MTP) function.

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