The volume of Walkman player cannot be adjusted, and music is played at a loud volume
When some earphones or headphones are connected to the player, such as USB Type-C® earphones, the volume may always be maximum and the volume cannot be adjusted.
Please refrain from using these type earphones or headphones when music content is played.
Product Repair
Repair information and service assistance
Contact Support
Product support & customer relations
Register a Product
Keep track of all your products in one location
Parts & Accessories
Product information and sales assistance
Community
A place where you can find solutions and ask questions
Support by Sony (Mobile App)
Get Support Content on the Go!
