Uh oh.

It looks like JavaScript is disabled in your browser. To get the full experience on Sony.com, please change your settings to allow JavaScript.

Article ID : 00249452 / Last Modified : 08/17/2020

I am unable to use the Google Assistant feature

Applicable Products and Categories of This Article

IMPORTANT: Before proceeding, refer to the Using Google Assistant with wireless headphones article to see if your devices meet the requirements to use the Google Assistant function.

If you can't use the Google Assistant feature or get a GOOGLE ASSISTANT IS NOT CONNECTED message, follow the appropiate instructions according to the operating system on your device,

Android devices

Note: Procedures or images may differ depending on the OS version, app version, or device.

Delete the registration information on the app
1. On the HOME screen of the Android device, start the Headphones Connect app.
2. Select the Settings icon for the Google Assistant function.
3. In the Edit screen, select Learn more.
4. On the Google Assistant screen, select Get started with Google Assistant, then select the icon.
5. Select Profile picture or initial at the top right → Settings → Assistant, then select the headphones model name under Assistant device.
6. Select Remove your Google Assistant, then delete the device information.
Delete the Bluetooth device information registered on device.
1. On the Home screen of the Android device, select Settings.
2. Select Device connection.
  
  Note: If the Bluetooth function is Off, set it to On.
3. To the right of the headphones model name select the Settings icon, then select FORGET DEVICE and delete the registered information.
Pair with the headphones
1. On the Home screen of the Android device, select Settings.
2. Select Device connection.
3. Press the Power button on the headphones for 7 seconds to enter pairing mode.
  - For the truly wireless headphones: Hold your fingers to the buttons/touch sensors on both the left and right units for about 7 seconds. If model-specific information is required, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.
  - The indicator light on the headphones will blink when it is in pairing mode.
4. Select Pair new device or Bluetooth, then select the headphones model name and pair with the headphones.
  Notes:
  - If Bluetooth is Off, set it to On.
  - If Passkey input is required, input 0000.
    
    Note: A Passkey may also be referred to as Passcode, PIN code, PIN number, or Password.
5. Make sure the headphones appear in Available media devices.
Set up Google Assistant
1. On the Home screen of the Android device, start the Headphones Connect app.
2. Select the Settings icon for the Google Assistant function, then in the Edit screen, select Learn more.
  
  Note: If Google Assistant is not displayed, apply the Google Assistant function to the touch sensor or button.
3. On the Google Assistant screen, select Get started with the Google Assistant, then select Finish headphones setup.
4. Follow the instructions on the screen to complete the setup.
5. After completing the setup, try using Google Assistant with the headphones.

iOS devices

Note: Procedures or images may differ depending on the OS version, app version, or device.

Delete the registration information on the app
1. If the headphones are On, turn them Off.
2. On the Home screen of the iOS device, start the ASSISTANT app.
3. In the right corner of the screen, select the Account icon.
4. On the Devices tab, under Assistant device, select the headphones model name, then select Remove your Google Assistant and delete the device information.
Delete the Bluetooth device information registered on the iOS device
1. On the Home screen of the iOS device, select the Settings icon.
2. Select Bluetooth.
  
  Note: If Bluetooth is Off, set it to On.
3. Under MY DEVICE, select the icon at the right of the XXXX(headphones model name) and LE-XXXX(headphones model name), then select Forget This Device to delete the information.
  
  Note: This step is needed both for XXXX(headphones model name) and LE-XXXX(headphones model name).
Pair with the headphones
1. On the Home screen of the iOS device, select Settings.
2. Select Bluetooth.
3. Press the Power button on the headphones for 7 seconds to enter pairing mode.
  - For the truly wireless headphones: Hold your fingers to the buttons/touch sensors on both the left and right units for about 7 seconds. If model-specific information is required, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.
  - The indicator light on the headphones will blink when it is in pairing mode.
4. Under MY DEVICE select the headphones model name.
  Notes:
  - If Bluetooth is Off, set it to On.
  - If Passkey input is required, input 0000.
    
    Note: A Passkey may be called Passcode, PIN code, PIN number, or Password.
5. Under MY DEVICE, make sure Connected appears next to the headphones model name.
Set up Google Assistant
1. On the Home screen of the iOS device, select ASSISTANT.
2. Select Finish headphones setup, then finish the setup for Google Assistant.
  Notes:
  - If a pairing request massage with the LF-XXXX (headphones model name) appears during setup, pair with the headphones.
  - If the message Finish headphones setup is not displayed, select the account icon at the right corner of the screen → Devices → Add → Set up the Bluetooth device, and finish the setup for Google Assistant.
3. After completing the setup, try using Google Assistant with the headphones.

I am unable to use the Google Assistant feature

Related Articles