Article ID : 00257659 / Last Modified : 04/13/2021

No sound output to the soundbar when playing DTS-HD Master Audio format from the connected HDMI device

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Changing the output settings on the HDMI device that's connected to your soundbar may resolve this issue, try either of the following settings:

    • Change the audio channel of the disc or content to an audio output other than DTS, such as LPCM or Dolby.
    • Set the audio output setting of the HDMI device to LPCM.

    Note: For information on how to change these settings, refer to the manual of the HDMI device.