Article ID : 00266177 / Last Modified : 11/24/2021

Can't hear any sound from the headset when a wired headset is connected

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The Xperia phones don't support a headset with a 5-pole plug.

    Please use a 4-pole or 3-pole headset with a diameter of 3.5 mm.

    Note: For 4-pole plugs, use products that comply with CTIA standards (known as American Headset Jack (AHJ)). Check the instruction manual of the headsets to see if it conforms to the CTIA standard.

    Compatible:

    • 3-pole plug
      3-pin
    • 4-pole plug

    Incompatible:

    • 5-pole plug