Article ID : 00268326 / Last Modified : 09/24/2021

Sound quality is poor from the Neckband Wireless Speaker when listening to music on a computer

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    This issue may occur if the devices are connected with an HFP (for calls) profile Bluetooth® connection and not with an A2DP (For music playback) profile. If you are using a Microsoft® Windows® computer, set the following Sound settings on the computer:

    • Set Headphones (SRS-NB10 Stereo) to DefaultA2 DP Device.
    • Set Headset (SRS-NB10 Hands-Free) to Default Communication Device

    Notes:

    • When using a computer in multipoint connection, an A2DP or HFP icon might not be displayed in the Sound setting. If this is the case, select either Audio Sink (A2DP) or Handsfree Telephony (HFP) under the Services tab again and the icon will be displayed.
    • For details on changing the computer settings, refer to the computer manual.