When connected to a wireless speaker via Bluetooth the sound skips or breaks up while playing music or during a phone call
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
1. Check the following
Depending on the conditions, the sound may skip or break up. Check the following.
- Use the device as far away from the following as possible.
- Areas where wireless LAN access points are set up.
- Nearby microwaves in use, TVs, radios, tuners, and other such devices.
- Move the connected Bluetooth® device closer to the speaker.
- Issues may occur if walls, people, metal, or other objects interrupt Bluetooth waves between the speaker and your smartphone or tablet.
- Issues may occur if you are operating apps or accessing the settings screen on your smartphone or tablet. Stop Bluetooth playback when performing these operations.
- When connected to a smartphone or tablet, restart this device before reconnecting to the speaker via Bluetooth.
If none of these apply, proceed to the next step.
Note: If you connect the speaker to a computer for phone call use, go to the 3. Check the connection status between the devices section.
2. Change the wireless playback quality of the speaker
Use the following method to change the wireless playback quality of the speaker to Priority on stable connection.
Note: The following method does not apply when using multiple speakers simultaneously (Speaker Add or Wireless Party Chain function, etc.).
SRS-XB20, SRS-XB21, SRS-XB22, SRS-XB30, SRS-XB31, SRS-XB32, SRS-XB40, SRS-XB41
SRS-XB13, SRS-XB100, SRS-XE200, SRS-XE300, SRS-XG300
3. Check the connection status between the devices
- If the computer or smartphone is connected to a 2.4 GHz wireless LAN:
- Try using a 5 GHz band wireless LAN connection instead
- Try using a wired connection (For computer only)
- Place the speaker and computer or smartphone closer to each other
- If the computer or smartphone is connected to a 5 GHz wireless LAN:
- Move to a place where the Wi-Fi signal strength is strong
- Place the speaker and computer or smartphone closer to each other
- If the computer is connected to a wired LAN:
- Place the speaker and computer closer to each other
- If the smartphone is connected to the line of the mobile phone operator:
- Move the smartphone to a location where the mobile phone reception is good
- Place the speaker and smartphone closer to each other
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