Article ID : 00277328 / Last Modified : 11/04/2026Print

    The Music player app doesn't open

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    When you launch the Music player app soon after turning on the Walkman®, the app may not open immediately. Wait for a moment. If the app screen still doesn't appear after waiting for a while, follow these steps:

    1. While the Walkman screen is unlocked, in the navigation bar at the bottom of the screen, tap the (Overview button)
      The Overview button is located in the bottom-right corner of the screen.
    2. Swipe the Music player app screen up to close the app.
      Note: To close all the apps, swipe the screen to the left and tap CLEAR ALL.
    3. Open the Music player app again.