The TV remote control doesn’t charge, or its charging LED doesn’t turn on

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Follow these steps to ensure your remote control charges properly

1. Make sure to charge the remote control using the included USB Type-C® cable.
2. Check that the USB Type-C cable is securely connected to the USB AC adapter or computer and that the USB AC adapter is firmly plugged into the AC outlet.
   
   Note: Do not charge the remote control using the USB port of the TV. The USB port is provided to connect to cameras, camcorders, or storage media.
3. Confirm that the computer is turned on. If the computer is in standby (sleep) or hibernation mode, wake it up.
4. If the remote control is not used for a long time, it may fail to charge due to over-discharge.
   If you need more information, refer to the operating instructions of your model. Manuals are posted on your model support page. .

Notes:

• Not all remote controls operate the same, and the type of remote control may vary depending on the region and model.
• Rechargeable remote controls come with their own charging cable.
• The charging LED will not turn on if the remote is fully charged.
• It is recommended to charge the remote in an environment with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Charging efficiency may decrease outside this range.
• When storing the remote for extended periods, charge the battery once every 6 months to prevent over-discharge.