Article ID : S1Q0194 / Last Modified : 07/11/2007

No Audio or No Video When Connected by HDMI™

Applicable Products and Categories of This Article

When connected to certain DVD players or A/V receivers via HDMI input, a limited number of televisions that support the new xvYCC color feature (x.v.Color™), may show no video and/or play no audio. This may occur with televisions manufactured by Sony or by other manufacturers.

This issue occurs only when using an affected DVD player or A/V receiver as the source device for the programming being viewed on the television. Audio and video viewed from other sources, or via connections other than HDMI, are unaffected by this issue.

This is an HDMI error found within the DVD players and A/V receivers and is not a problem with the television's HDMI connection.


Affected DVD Player and Receiver Models

The following Sony DVD players may be affected by this issue:

  • DVP-CX995V
  • DVP-NS3100ES
  • DVP-NS9100ES

The following Sony A/V receiver may be affected by this issue:

  • STR-DA7100ES

How to Determine if Your DVD Player or A/V Receiver is Affected

Connect the DVD player or A/V receiver to the HDMI input of a Sony television featuring x.v.Color and attempt to view programming from the DVD player or A/V receiver. The resulting symptom will be no video and/or no audio. However, if you connect the same source device to the television via component video and appropriate audio connections, then both picture and sound will be normal. Furthermore, if you connect the source device via HDMI to a television that is based off of an earlier HDMI specification, audio and video should be present.


How to Resolve the Issue

For information about how to resolve this issue, please select the Model Number of your A/V receiver or DVD player.


Model Number:  


There are two options available to owners of Sony DVD players affected by this issue:


Free Downloadable Firmware Update

Download Firmware

Sony is offering a free downloadable firmware update to owners of the affected Sony DVD players specified above that will correct the issue.
NOTE: The downloadable firmware update must be burned to a CD using a computer capable of burning CDs.

Please click here for the free downloadable firmware update.


Purchase a Firmware Update CD

Download Firmware

Please visit the True Manuals web site to purchase a firmware update CD.

There are two options available to owners of Sony DVD players affected by this issue:


Free Downloadable Firmware Update

Download Firmware

Sony is offering a free downloadable firmware update to owners of the affected Sony DVD players specified above that will correct the issue.
NOTE: The downloadable firmware update must be burned to a CD using a computer capable of burning CDs.

Please click here for the free downloadable firmware update.


Purchase a Firmware Update CD

Download Firmware

Please visit the True Manuals web site to purchase a firmware update CD.


There are two options available to owners of Sony DVD players affected by this issue:


Free Downloadable Firmware Update

Download Firmware

Sony is offering a free downloadable firmware update to owners of the affected Sony DVD players specified above that will correct the issue.
NOTE: The downloadable firmware update must be burned to a CD using a computer capable of burning CDs.

Please click here for the free downloadable firmware update.


Purchase a Firmware Update CD

Download Firmware

Please visit the True Manuals web site to purchase a firmware update CD.


STR-DA7100ES A/V receiver owners will have to send their unit in to an authorized Sony Service Center for the firmware update. Shipping and service costs are the responsibility of the customer. Please contact Sony Support at 1-877-619-SONY (7669) for assistance.


Please consult the manufacturer of your DVD Player for assistance.