Article ID : 00284585 / Last Modified : 03/15/2023Print

Quick Setup for the CRE-C10 Self-fitting OTC hearing aids

    Check out the information below to help set up your CRE-C10 hearing aids. Please contact our Product Support team if you need any help.
    Note: If you have the CRE-E10 hearing aids, refer to the article Quick Setup for the CRE-E10 Self-fitting OTC hearing aids.

    Step 1. Unbox your new hearing aids

    Open the box and remove the contents

    Step 2. Prepare your phone and check the settings

    You will need to change some settings on your phone for the initial setup. For details, with illustrations, refer to the How do I change my phone settings for the initial setup of the OTC Hearing Aids article.

    Step 3. Set up your hearing aids

    This section guides you through the battery installation and pairing the hearing aids with the Sony | Hearing Control app. Follow the instructions carefully to ensure the hearing aids pair with the app successfully.

    Install the batteries

    Set up the Sony | Hearing Control app

    Other Important Information

    Wearing the hearing aids

    Find the correct click sleeve size

    How to make adjustments to your hearing aids using the Sony | Hearing Control app

    Troubleshooting tips

    If the hearing aids fail to pair with the Hearing Control app, check the following and then perform the setup process again:

    • Double-check the media playback volume, and make sure it is set to 75% or higher.
    • Make sure any earbuds, headphones, speakers, or other devices connected to your phone are disconnected from the phone or Bluetooth.
    • Disable the setting if the phone uses surround sound or any other audio enhancement processing.
    • Move to a quieter environment.
    • If you simultaneously powered on both hearing aids during setup, or the pairing mode was disabled before the process was complete, open the battery doors to power off the hearing aids, and leave them open until prompted during the setup process.

    Note: If you are still having issues setting up your hearing aids, please contact us for assistance