Article ID : 00284585 / Last Modified : 05/03/2023Print

Quick Setup for the CRE-C10 Self-fitting OTC hearing aids

    Check out the information below to help set up your CRE-C10 hearing aids. Please contact our Product Support team if you need any help.
    Note: If you have the CRE-E10 hearing aids, refer to the article Quick Setup for the CRE-E10 Self-fitting OTC hearing aids.

    Step 1. Unbox your new hearing aids

    Open the box and remove the contents

    Step 2. Prepare your phone and check the settings

    You will need to change some settings on your phone for the initial setup. For details, with illustrations, refer to the How do I change my phone settings for the initial setup of the OTC Hearing Aids article.

    Step 3. Set up your hearing aids

    This section guides you through the battery installation and pairing the hearing aids with the Sony | Hearing Control app. Follow the instructions carefully to ensure the hearing aids pair with the app successfully.

    Install the batteries

    1. Open the battery door on one of the hearing aids.
    2. Take one battery out of the package and place it into the battery compartment.
    3. Remove the yellow sticker and leave the battery door open.
    4. Repeat the process for the other hearing aid.

    IMPORTANT: So the hearing aid can successfully pair with the app, the battery doors must remain open until the app prompts you to close them during the setup process.

    Set up the Sony | Hearing Control app

    After you have selected the correct settings on your phone and installed the batteries, follow these steps to complete the setup:

    1. Download the Sony | Hearing Control app to your smartphone.

      Get it on Google Play
      Download on the App Store

    2. Before starting the customization process on the app, please do the following:
      • Find a quiet place where you are not disturbed by loud sounds
      • Ensure your phone has a strong internet connection (Wi-Fi® or cellular) throughout this process.
      • If you have not done so, do the following:
        • Unmute your phone and set the media volume to a high level (about 75%) 
        • For iPhone only:  Make sure the mute/silent switch on the side of the phone is turned off.
      • If you have earbuds, headphones, or a speaker connected to your phone, power them off or disconnect them from Bluetooth.
      • Do not leave the app during the Hearing profile check. Otherwise, a time-out may occur, leading to a failure in the Hearing profile check.
    3. Perform the customization process on the Sony | Hearing Control app. You must complete all the steps provided in the app carefully to set up and use the hearing aids. The app will guide you through the process, which will take about 10 minutes.

    Watch the video

    Other important information

    Wearing the hearing aids

    Find the correct click sleeve size

    How to make adjustments to your hearing aids using the Sony | Hearing Control app

    Troubleshooting tips

    If the hearing aids fail to pair with the Hearing Control app, check the following and then perform the setup process again:

    • Double-check the media playback volume, and make sure it is set to 75% or higher.
    • Make sure any earbuds, headphones, speakers, or other devices connected to your phone are disconnected from the phone or Bluetooth.
    • Disable the setting if the phone uses surround sound or any other audio enhancement processing.
    • Move to a quieter environment.
    • If you simultaneously powered on both hearing aids during setup, or the pairing mode was disabled before the process was complete, open the battery doors to power off the hearing aids, and leave them open until prompted during the setup process.

    Note: If you are still having issues setting up your hearing aids, please contact us for assistance