Article ID : 00285964 / Last Modified : 08/25/2025Print

    How do I use my CRE-E10 OTC hearing aid for streaming audio and phone calls?

    If you have not updated the app to the latest version, download and update the app after changing the Media Audio setting to Automatic. In the latest version of the app, you will not need to change the audio routing each time.

    Get it on Google Play
    Download on the App Store

    If the latest version is not available due to your operating system version, refer to the content below.

    If you have an iPhone® paired with your hearing aid, you can change the phone settings to route audio to the hearing aid to take calls or stream audio from Apple Music®, Apple Podcasts, Siri®, Apple TV®, and more.

    Stream audio from Apple Music, Apple Podcasts, Siri, Apple TV

    There are two ways you can do this:

    • Tap the Playback Destination button in Control Center, on the Lock Screen, or in the Now Playing controls for the app you’re listening to, then choose your hearing aid.
    • Go to SettingsAccessibilityHearing DevicesAudio RoutingMedia Audio, then choose Automatic.

    Route the audio of phone or FaceTime® calls to your hearing aid

    There are two ways you can route the audio:

    • Tap the Playback Destination button  in Control Center, on the Lock Screen, or in the Now Playing controls for the app you’re listening to, then choose your hearing aid.
    • Go to SettingsAccessibilityHearing DevicesAudio RoutingCall Audio, then choose Automatic.

    Note:

    • While on a call, you will hear the other person on the call through your hearing aids, but for them to hear you, you will need to hold your phone near your mouth so that your voice is picked up through the phone's microphone.