Article ID : 00141240 / Last Modified : 03/29/2019Print

Can't Login to ShareFile Cloud Storage on My Digital Paper System

    Before You Start

    Check the following to properly setup the ShareFile® cloud storage on your DPT-S1 Digital Paper System before following the steps below:

    1. Visit the ShareFile Website to create a ShareFile account.
    2. Enable the ShareFile on your device.
      1. Press the Home_buttonHome button on your device.
      2. Tap Settings.
      3. Tap Application Preferences.
      4. Tap Enable ShareFile.
      5. Select Enable.
      6. Tap OK.

    A ShareFile icon will appear on the Home screen.


    Follow these steps to resolve this issue:

    1. Tap the ShareFile icon on the Home page.
    2. Enter the appropriate information in the required blank fields (as shown in the image below), and click Login:


      • Subdomain

        Each ShareFile account has its own unique URL that's generally in the format The subdomain is the part of the URL immediately before, which normally includes your company name.

        For example, if your ShareFile account is, then the subdomain that you need to enter in the login screen is sony1.

        Note: For additional information about subdomain, visit the ShareFile Support Page.

      • Email address

        The same email address that you used in creating a ShareFile account.

      • Password

        The same password that you used to in creating a ShareFile account.