Headphones troubleshooting guide
Click on the topic to view the Troubleshooting:
- No Power
- Battery issues
- Bluetooth pairing issues
- No Sound,
or Sound is only heard from one side - Audio (imbalanced sound, volume adjustment, noise)
- Noise Canceling is insufficient
- Cannot talk on a phone call
- Physical Damage
If your questions aren't covered in this guide, please enter your query in the search bar on the main Sony support website.