Article ID : 00081406 / Last Modified : 10/14/2021

Sound is low or not heard from my wireless speaker when using a Bluetooth connection

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Refer to your product if model-specific information is needed and check if the issue is resolved after completing each step.

    • Make sure that your wireless speaker and source device are turned on.
    • Check if the Bluetooth® indicator on the wireless speaker is lit.
    • Turn off the Bluetooth setting of the source device, then turn it on again to re-establish the Bluetooth connection.
      Note: Depending on the model, the source device can be re-connected through Bluetooth by just restarting the speaker.
    • Increase the volume level of both devices.
    • Make sure that your source device is playing music.
    • Try to move the wireless speaker away from metal objects or other devices which may cause interference.
    • Make sure there are no devices connected to the AUDIO IN port of the wireless speaker.
    • If your source device is a computer, try to restart the music software.
    • If you're using Music Center (SongPal) on your mobile device, make sure to update it to the latest version.
      • If you can't update the app, try to uninstall it then perform Bluetooth connection instead.
    • Delete the Bluetooth device information of the source device, and perform pairing again.

    If the issue still occurs, repair may be required. Go to Product Repair.