Article ID : 00205279 / Last Modified : 02/03/2022Print

Using the Touch Sensor Control Panel of the Wireless Headphones

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Your wireless headphones have a touch sensor control located on the right part of your headphones that you can tap or swipe to listen to ambient sound and control music playback and phone calls without using the buttons.

    Touch sensor control panel

    Listen to Ambient Sound (Quick Attention Mode)

    This function makes it easier and convenient for you to hear ambient sound (such as airplane announcements or make conversations when you shop), without the need to remove your headphones or lower the volume of the music you're playing, phone calls, and ringtones. To activate this function, cover the entire touch sensor control panel with your hand, or watch this video

    How to do it

    Correct operation example

    • This function is only active while you touch the panel.
    • If you want to end it, remove your hand from the touch sensor control panel.
    • The touch sensor control panel may not work if it's not completely covered, or if your hand isn't in contact with it.

      Incorrect operation example

    Audio Control (Music Playback Operation)

    This function allows you operate your wireless headphones during music playback when you connect a Bluetooth® device that supports Audio Video Remote Control Profile (AVRCP). Watch this video or follow the instructions below:

    Note: The available functions may vary depending on your Bluetooth device. Check the manual supplied with your device for more information.

    • Double tap to play or pause.
    • Swipe forward for next track.
    • Swipe backward for previous track.
    • Swipe forward and hold to fast-forward.
      • Release at your desired playback point.
      • It takes a while until fast-forwarding starts.
    • Swipe backward and hold to fast-reverse.
      • Release at your desired playback point.
      • It takes a while until fast-reversing starts.
    • Swipe up repeatedly to increase volume
    • Swipe down repeatedly to decrease volume

    Phone Call Functions

    You can also control your phone calls using the touch sensor control panel if your mobile phone supports Hands-free Profile (HFP) or Headset Profile (HSP). Watch this video, or double tap the center of the touch sensor control panel to perform the following operations:

    Note: The available functions may vary depending on your mobile phone. Check the manual supplied with your mobile phone for more information.

    • Cancel an outgoing call
    • Receive an incoming call
    • Finish an ongoing call

    Speak-to-Chat: Speaking with someone while wearing the headset

    Note: The Speak-to-Chat function is supported for WH-1000XM4 only.

    If Speak-to-Chat is enabled beforehand, the Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music which is being played and captures the voice of the person you are conversing with on the microphone to make it easier to hear.

    In the factory setting, Speak-to-Chat is disabled. To enable it, hold 2 fingers to the touch sensor control panel until you hear the voice guidance say, Speak-to-chat activated.


    • The Speak-to-Chat mode activates when the person wearing headphones speaks. If you speak too short or speak quietly, the headphones may not detect your speech. If this is the case, try speaking longer and with a louder voice.
    • The Speak-to-Chat mode will end when the headphones do not detect any audio spoken by the person wearing the headset for 30 seconds or more.
    • For more details about the function, refer to the headphones Help Guide.