Article ID : 00007274 / Last Modified : 08/16/2015

An Error Code occurs during a System Recovery.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Use the following table to diagnose an error code that occurs during a system recovery.

IMPORTANT:

  • Reset the BIOS to the default values  and try to perform a system recovery again before determining the computer requires service.
  • Verify the disc is clean  before setting up service.
  • If the recommended action includes running the RAM hardware diagnostics  test, and the RAM passes the test, only the HDD requires service. If the RAM does not pass the test, service will be required.
  • Due to contractual agreements, we are no longer able to sell the original Recovery Media discs for computers that ship with any operating system released prior to the Windows 7 operating system. If your computer shipped with an operating system released prior to Windows 7, please contact Best Buy for VAIO PC repair and recovery options at 1-800-433-5778. ;

Error Code

Probable Cause

Recommended Action

12 The partition configuration of the recovery area has been modified. The hard disk drive has a physical error. Remove all additional devices, and then use the Recovery Media for recovery. If possible, run the RAM hardware diagnostics  test to determine if the RAM has failed.
29 An attempt to reinstall software is in progress when the computer has the same software already installed. Before attempting to reinstall any software using the VAIO Recovery Center, first uninstall the existing software version , and then reinstall the software.
41 Return error task failed error -1 Try the Recovery Media for the recovery process. If possible, run the RAM hardware diagnostics test to determine if the RAM has failed.
63 An unknown error has occurred. Remove all additional devices, and then try recovery once again from the recovery area or using the Recovery Media.
92 A required file(s) is not found in the Recovery Media. Remove all additional devices, and then try recovery once again from the recovery area or using the Recovery Media.
127 A Windows Update is in progress. Before attempting recovery, disconnect the computer from the network. When an error occurs, clicking the [OK] button will make the recovery process proceed. Because of the error, the computer may not successfully complete the recovery process and you will have to start the recovery process again.
320 (When using the Recovery discs) A hardware problem has occurred or the surface of the Recovery Media is dirty. Clean the Recovery Media surface, remove all additional devices, and then use the Recovery Media once again for recovery. If the issue persists, press the [F10] key or the ASSIST button to start the recovery from the recovery area.
320 (When using F10) A hardware problem has occurred or the surface of the Recovery Media is dirty. Try the Recovery Media for the recovery process. If possible, run the RAM hardware diagnostics  test to determine if the RAM has failed.
330(When using the Recovery discs) A hardware problem has occurred or the surface of the Recovery Media is dirty. Clean the Recovery Media surface, remove all additional devices, and then use the Recovery Media once again for recovery. If the issue persists, press the [F10] key or the ASSIST button to start the recovery from the recovery area.
330 (When using F10) A hardware problem has occurred or the surface of the Recovery Media is dirty. Try the Recovery Media for the recovery process. If possible, run the RAM hardware diagnostics test to determine if the RAM has failed.
332 An attempt to format a partition has failed. Remove all additional devices, and then try recovery once again from the recovery area or using the Recovery Media. If the issue persists, launch the data delete tool from the Recovery Media, delete data from the hard disk drive, and then try the Recovery Media once again. If possible, run the RAM hardware diagnostics test to determine if the RAM has failed.
333 An attempt to create a partition has failed. Remove all additional devices, and then try recovery once again from the recovery area or using the Recovery Media. If the issue persists, launch the data delete tool from the Recovery Media, delete data from the hard disk drive, and then try the Recovery Media once again. If possible, run the RAM hardware diagnostics test to determine if the RAM has failed.
336 An attempt to delete a partition has failed. Remove all additional devices, and then try recovery once again from the recovery area or using the Recovery Media. If the issue persists, launch the data delete tool from the Recovery Media, delete data from the hard disk drive, and then try the Recovery Media once again. If possible, run the RAM hardware diagnostics test to determine if the RAM has failed.
385 A read error from the Recovery Media has occurred. Remove all additional devices, and then try the Recovery Media once again for recovery.
393 The RAID configuration has been modified. Change the RAID configuration back to RAID 0 and then try recovery.
396 A format error has occurred on the hard disk drive. Remove all additional devices, and then try recovery once again from the recovery area or using the Recovery Media. If the issue persists, launch the data delete tool from the Recovery Media, delete data from the hard disk drive, and then try the Recovery Media once again.
400 This is a RAM memory error. The RAM memory will need to be replaced.
403 Attempting to perform a recovery on a new or unpartitioned hard drive. Restart the computer to the Recovery disc. Once at the VAIO Recovery Center window, choose Restore Complete System, and then choose Skip. The error will occur when choosing any option other than Restore Complete System. Error code 403 is not a hardware failure code and service will not correct the issue.
404 A format error has occurred on the hard disk drive. Remove all additional devices, and then try recovery once again from the recovery area or using the Recovery Media. If the issue persists, launch the data delete tool from the Recovery Media, delete data from the hard disk drive, and then try the Recovery Media once again.
409 A format error has occurred on the hard disk drive. Remove all additional devices, and then try recovery once again from the recovery area or using the Recovery Media. If the issue persists, launch the data delete tool from the Recovery Media, delete data from the hard disk drive, and then try the Recovery Media once again.
305:64 (When using the Recovery discs) An error has occurred while data is being copied from the Recovery Media to the hard disk drive. Remove all additional devices, and then use the Recovery Media once again for recovery. If possible, run the RAM hardware diagnostics  test to determine if the RAM has failed.
305:64 (When using F10) An error has occurred while data is being copied from the Recovery Media to the hard disk drive. Remove all additional devices, and then use the Recovery Media once again for recovery. Try the Recovery Media for the recovery process.
305:69 (When using the Recovery discs) An error has occurred while data is being copied from the Recovery Media to the hard disk drive. Remove all additional devices, and then use the Recovery Media once again for recovery. If possible, run the RAM hardware diagnostics  test to determine if the RAM has failed.
305:69 (When using F10) An error has occurred while data is being copied from the Recovery Media to the hard disk drive. Remove all additional devices, and then use the Recovery Media once again for recovery. Try the Recovery Media for the recovery process.
323:51 The Recovery Media created with CD media does not work. Create the Recovery Media with DVD media, and then use the media for recovery.
505:29 An attempt to reinstall software is in progress when the computer has the same software already installed. Before attempting to reinstall any software using the VAIO Recovery Center, first uninstall the existing software version , and then reinstall the software.
503:64 The Recovery Media does not work properly. This issue will occur if the Recovery Media is not successfully created. Create the Recovery Media once again, and then try the new one for recovery.
505:41 An attempt to extract programs onto the hard disk drive has failed. Remove all additional devices and press the [F10] key or the ASSIST button once again to see if it works. If you have the Recovery Media created, keep all additional devices removed and use the Recovery Media for recovery.
505:43 The volume of the C drive is insufficient. Change the partition size to increase the volume of the C drive, and then try recovery once again.
802 An unknown error has occurred. Remove all additional devices, and then try recovery once again from the recovery area or using the Recovery Media.

IMPORTANT: If an error code indicates that a component has failed, that component will need to be replaced. Go to Parts and Accessories.