The CD, DVD or Blu-ray Disc® drive tray may not open when trying to eject a disc. This can occur if there is a mechanical failure or if there is a disk stuck in the drive.
Follow this procedure to troubleshoot when the CD, DVD or Blu-ray Disc drive tray does not open to eject a disc.
- The tray will not open electronically unless the computer is turned on.
- Because each of these steps represents a possible solution to this issue, check the CD, DVD or Blu-ray Disc drive status after completing each step.
- Because some applications can prevent the drive tray from opening, close all open applications.
NOTE: If the Roxio™ DirectCD® software is running, eject the CD using the Roxio DirectCD software.
- Attempt to eject the drive tray using the eject command of the operating system .
- Restart the computer to the BIOS and while in the computer BIOS, press the EJECT button on the computer.
NOTE: If the drive tray ejects in BIOS, but not in the operating system, reinstall the CD, DVD or Blu-ray Disc driver .
- If this is an external CD, DVD or Blu-ray Disc drive, confirm that the drive is properly connected.
- Attempt to manually eject the CD, DVD or Blu-ray Disc drive tray.
NOTE: Slot loading optical drives do not have a manual eject option.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.