Article ID : 00024966 / Last Modified : 08/16/2015

Cannot eject the disc in DVD Player, CD Player, or other software that controls the DVD drive.

Applicable Products and Categories of This Article

To work around this issue, manually open the tray using the Manual Eject [FIG. 1] button physically located on the DVD drive.

NOTE: If the tray cannot be manually opened using the button physically located on the drive, service will be required .