Article ID : 00024292 / Last Modified : 04/29/2015

The CD, DVD or Blu-ray Disc drive tray on the computer will not open or a disc is stuck in the drive.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The CD, DVD or Blu-ray Disc® drive tray may not open when trying to eject a disc. This can occur if there is a mechanical failure, or if there is a disk stuck in the drive.

Follow this procedure to troubleshoot when the CD, DVD or Blu-ray Disc drive tray does not open to eject a disc.


  • The tray will not open electronically unless the computer is turned on.
  • Because each of these steps represents a possible solution to this issue, check the CD, DVD or Blu-ray Disc drive status after completing each step.
  1. Because some applications can prevent the drive tray from opening, close all open applications.

    NOTE: If the Roxio™ DirectCD® software is running, eject the CD using the Roxio DirectCD  software.

  2. Attempt to eject the drive tray using the eject command of the operating system .
  3. Restart the computer to the BIOS and, while in the computer BIOS, press the EJECT button on the computer.

    NOTE: If the drive tray ejects in BIOS, but not in the operating system, reinstall the CD/DVD driver .

  4. If this is an external CD/DVD drive, confirm that the drive is properly connected.
  5. Attempt to manually eject  the CD/DVD drive tray.
  6. If the issue is still unresolved after completing the troubleshooting steps suggested, service may be required.

    For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


    For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.