Article ID : 00012348 / Last Modified : 07/02/2015

The sound does not match the picture on the screen.

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Follow these steps to troubleshoot why the sound does not match the picture on the screen.

IMPORTANT:

  • Not all Blu-ray® Disc players and Home theater systems have the ability to adjust the synchronization between audio and video using the A/V Sync feature. To see if your Blu-ray Disc player or Home theater system has A/V Sync feature, check the specification or the supplied manual. Manuals are posted on your model support page.
  • If additional model specific information is needed to perform any of the steps below, refer to the instruction manual supplied with the product.
  • Make sure the latest software (firmware) update has been downloaded and installed on your Blu-ray Disc player or Blu-ray Disc Home theater system. Downloads are posted on your model support page.

Based on the specific button on the supplied remote control, select the appropriate process to adjust the delay between the picture and sound using the A/V Sync feature.

  • For a supplied remote control with a SYSTEM MENU button:
    1. Using the supplied remote control, press SYSTEM MENU button.
    2. Press up arrow or down arrow button repeatedly until A/V SYNC appears in the front panel display.
    3. Press Enter button.
    4. Press up arrow or down arrow button to adjust the delay between the picture and sound.

      NOTES:

      • You can adjust between 0 millisecond (ms) to 300 ms.
      • If the sound is slower than the picture, adjust the A/V Sync setting to 0 ms.
      • If the sound is faster than the picture, adjust the A/V Sync by starting at 0 ms and moving towards 300 ms until the issue is resolved.
    5. Press the Enter button to confirm selection.
    6. Press the SYSTEM MENU button to exit the menu screen.
  • For a supplied remote control with an OPTIONS button:
    • When the BD/DVD, USB, HDMI 1, or HDMI 2 function is selected, follow the steps below.
      1. Using the supplied remote control, press the OPTIONS button.
      2. Press up arrow or down arrow button to select A/V SYNC.
      3. Press Enter button.
      4. Press left arrow or right arrow button to adjust the delay between the picture and sound.

        NOTES:

        • You can adjust between 0 millisecond (ms) to 300 ms.
        • Other Blu-ray Disc player or Blu-ray Disc Home theater system can only be adjusted between 0 ms to 120 ms. Refer to the instruction manual for information. Manuals are posted on your model support page.
        • If the sound is slower than the picture, adjust the A/V Sync setting to 0 ms.
        • If the sound is faster than the picture, adjust the A/V Sync by starting at 0 ms and moving towards 120 ms or 300 ms until the issue is resolved.
      5. Press Enter button to confirm the selection.
    • When the TV function is selected, follow the steps below.
      1. Using the supplied remote control, press OPTIONS button.
      2. Press up arrow or down arrow button repeatedly until A/V SYNC appears in the front panel display.
      3. Press Enter button.
      4. Press up arrow or down arrow button to adjust the delay between the picture and sound.

        NOTES:

        • You can adjust between 0 millisecond (ms) to 300 ms.
        • Other Blu-ray Disc player or Blu-ray Disc Home theater system can only be adjusted between 0 ms to 120 ms. Refer to the instruction manual for information. Manuals are posted on your model support page.
        • If the sound is slower than the picture, adjust the A/V Sync setting to 0 ms.
        • If the sound is faster than the picture, adjust the A/V Sync by starting at 0 ms and moving towards 120 ms or 300 ms until the issue is resolved.
      5. Press the Enter button to confirm the selection.
      6. Press OPTIONS button to exit the menu screen.

NOTES:

  • If the audio and video are still not synchronized or out of sync when listening to the sound from the TV on the Blu-ray Disc Home theater system, connect the optical audio cable from the cable box or satellite receiver directly to the home theater system instead of the TV.
  • Use either an optical cable or HDMI® cable in order to maximize the audio capabilities.