Troubleshooting Blu-ray Disc player network connection issues
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
Network connection issues
This information is provided to help troubleshoot network connection issues with your Blu-ray Disc™ player. Select a topic from the list below:
- My Blu-ray Disc player won't connect to the internet
- A network service is missing from my Blu-ray Disc player
- Certain internet video applications or services are lost or no longer accessible
- Retrieving network services on my Blu-ray Disc player
- Using the Netflix® app and troubleshoot problems
- Netflix stops and takes me back to the title description page
- Can't watch Netflix 4K content on my TV
Product Repair
Repair information and service assistance
Contact Support
Product support & customer relations
Register a Product
Keep track of all your products in one location
Parts & Accessories
Product information and sales assistance
Community
A place where you can find solutions and ask questions
Support by Sony (Mobile App)
Get Support Content on the Go!
