Article ID : 00012478 / Last Modified : 11/02/2018

Can't Connect the Blu-ray Disc Player or Network Media Player to the Internet

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Before You Start

  • Not all Blu-ray Disc™ players or network media players support wireless connectivity. Check your manual for model-specific information. Manuals are posted on your model support page.
  • You can only connect a certain number of devices to your network wirelessly. To avoid disconnection from the network, check the maximum number of devices you can connect.


Check if other devices can successfully connect to the internet through your wireless router and then follow the steps according to the results.

  • Other devices can't connect to the internet.

  • Other devices can connect to the internet, but the player can't.

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