This error may occur if data becomes corrupt on the camera hard disk drive. To resolve this issue, it will be necessary to format the hard disk drive and reset the camera to factory specifications.
NOTE: If model-specific information is required for how to format the hard disk drive or reset the camera, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.
Performing the recommendations above should resolve the issue. If you have completed all of the recommendations and the issue is not resolved, service may be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.