You can try to resolve either of these error messages by temporarily removing the battery pack. If the error returns after reinserting the battery pack, it may be an indication that service is required. To determine the exact cause of the issue, however, an authorized service technician will need to examine the camera.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.