Article ID : 00032724 / Last Modified : 02/13/2018

Turn power off then on Appears on the Camera Screen

Applicable Products and Categories of This Article

The error message Turn power off then on or Turn the power off and on again appears on the screen if the camera detects a malfunction, such as when forcing the lens or if a foreign object is trapped in the lens mechanism. For interchangeable lens cameras, the message appears for SteadyShot™ function or shutter problem related issues.


Turn off the camera and turn it back on after a few seconds. If the issue still occurs, follow the steps below to power cycle the camera.

For cameras with a POWER button:

For cameras with a POWER switch:

If the issue still occurs, repair may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.