Article ID : 00025000 / Last Modified : 04/27/2015

How to troubleshoot static or poor radio reception on the portable radio.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow these steps to troubleshoot static or poor radio reception on the portable radio.

  1. Ensure fresh batteries are installed.
  2. Tune the radio to a station that may be closer to your location or has a stronger signal.
  3. Set the radio to DX mode.
  4. Move the unit around to obtain better reception.

    NOTE: The signal may be weaker in some locations, such as in a vehicle or building.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.