IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
Follow these steps to troubleshoot static or poor radio reception on the portable radio.
- Ensure fresh batteries are installed.
- Tune the radio to a station that may be closer to your location or has a stronger signal.
- Set the radio to DX mode.
- Move the unit around to obtain better reception.
NOTE: The signal may be weaker in some locations, such as in a vehicle or building.
If the issue is still unresolved, service may be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.