Article ID : 00015186 / Last Modified : 02/16/2017

The picture is interrupted at the beginning of a DVD or Blu-ray disc playback.

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IMPORTANT: Not all Blu-ray Disc® players or Blu-ray Disc home theater systems have the same capabilities. Manuals are posted on your model support page.

This may occur if an inserted disc has a different resolution than the disc that was previously played. It happens if the HDMI Resolution option in the Output Video Format settings of the Blu-ray Disc player is set to Original Resolution. To prevent this momentary picture interruption, change HDMI Resolution to Auto.