Article ID : 00015296 / Last Modified : 09/06/2017

Error Message Stops Firmware Update

Error: Could not find the camera for this update. or Update has been aborted due to error in process.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Troubleshoot the Error

Follow the steps according to which error message is displayed:

  • Error: Could not find the camera for this update
    • The battery power may be too low. Make sure that the battery is fully charged and then try the update again.
    • For computers running on Microsoft® Windows® operating systems, make sure to run the firmware updater as an administrator.
      1. Look for the location of the .exe file.
      2. Right-click on the .exe file and choose Run as Administrator.
  • Error: Update has been aborted due to error in process

    This error may appear if your computer runs on Apple® Mac OS X® 10.5 or higher and the update requires a 32-bit operating system.


    • If you are using Mac OS X 10.5, 10.6, or 10.7, you can boot your system into 32-bit mode. To properly download and install the firmware update, follow this Apple Knowledge Base article.
    • You can't run in 32-bit mode if you are using Mac OS X® 10.8 or later. As an alternative, update your device's firmware using a computer running on Microsoft Windows OS.