Article ID : 00018942 / Last Modified : 06/10/2014

Errors during a firmware update and the camera automatically shuts down.

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The camera might power off during a firmware update with errors or it might not power back on after disconnecting when the firmware update is completed.

Follow this procedure to troubleshoot this issue.

NOTE: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.

  1. Ensure you are using fresh or fully charged batteries.

    IMPORTANT: Batteries discharge more quickly when used in cold weather conditions.

  2. Attempt to turn on the camera.
  3. If the issue is not resolved, try replacing or recharging the batteries.
  4. Attempt to turn on the camera.
  5. If you have the optional AC power adapter, try connecting it to the camera and a working electrical outlet.
  6. Attempt to turn on the camera.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.