Article ID : 00022010 / Last Modified : 07/23/2019

How to run hardware diagnostics using the VAIOCare version 7 software.

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Follow the steps below to diagnose specific hardware device issues:

  1. Press the Assist button on the computer.
  2. VAIO Care™ utility will launch the Troubleshooting Utility.
  3. Click Advanced Tools. Image
  4. Click Diagnostics. Image
  5. Choose the desired test. (Example: Hard drive, memory, etc.)

    NOTE: RAID drive and Solid State Drives (SSD) are not supported.

  6. Click either Hard disk drive - quick test or the Hard disk drive - extensive test.
  7. The test progress will be displayed within VAIOCare. Image
  8. Click OK once the test is completed. Image
  9. Results displayed. Image