Article ID : 00022122 / Last Modified : 05/08/2018

Blu-ray Disc Player Doesn't Connect to the Internet

Error: Connection status cannot be confirmed.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Before You Start

  • If the TV displays Check Network Connection error message, there may be a problem with your network connection.
  • Make sure your device is capable of wireless connection. Check your device manual for more information. Manuals are posted on your model support page.

Check Your Network Connection

Follow these steps to confirm the network connection of your Blu-ray Disc™ player:

  1. In the Network Settings menu, confirm that the Blu-ray Disc player has its own IP address. 

    • Your Internet Service Provider (ISP) may be experiencing heavy internet traffic. Manually change the Primary DNS Server option to 8.8.8.8 or 8.8.4.4 in the Network Settings menu to improve performance.

  2. If you use a proxy server, enter the IP address of the proxy server in the Proxy Server input field instead of the proxy host name.
  3. In the Network Settings menu, under Network Connection Status, check that the Physical Connection or Wireless Connection and Internet Status are both labeled as OK.

  4. In the Settings menu or Setup menu, select Network Update to perform the firmware update.

Note: If you continue to experience network connection issues after following all of the steps above, another option is to use a wired (cable) connection from your Blu-ray player to your router or modem.

Other Things to Check

IMPORTANT: If you need model-specific information to complete any step, check your manual. If you have an older model that doesn't connect with USB, the steps that mention USB connection won't apply.

  1. Perform a factory reset on the unit.
  2. Check the internet speed and make sure that the download speed is above 2Mbps.
  3. Go to Network Settings and select Internet Settings.
  4. Find Add New Address (for 2013 models) or New Connection Registration.
  5. Use the Open DNS settings instead of the Google DNS.
    • Primary DNS: 208.67.222.222
    • Secondary DNS: 208.67.220.220
  6. After doing the network setup, turn off the unit and unplug it from the power outlet for at least one minute.
  7. Plug the power cord back in, and turn on the unit.
  8. Try to play a video from an app.