Article ID : 00023426 / Last Modified : 05/19/2015

There is no sound when using the 5.1 input while playing DVD discs.

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If you are not getting any sound when using the 5.1 input while playing DVD discs, there may be a problem with your connection or there may be an incorrect setting. Follow these steps to try to resolve this issue.

IMPORTANT:If model-specific information is required to complete any of these steps, refer to the instructions supplied with the product. Manuals are posted on your model support page.

NOTE: This solution assumes that the Audio/Video (A/V) receiver is able to produce audio using a different input source (tuner, etc.).

  1. Verify that the correct input is selected on the A/V receiver.
  2. Verify that the A/V cables from the 5.1 output on the DVD player are connected to the 5.1 input on the A/V receiver.
  3. Make sure the volume is set to an acceptable sound level.