Article ID : 00023446 / Last Modified : 05/08/2015

The television audio is not being output from the speakers of the Audio/Video (A/V) receiver.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow this procedure to troubleshoot if the television audio is not being output from the speakers of the Audio/Video (A/V) receiver.

  1. Ensure an A/V cable is connected to the AUDIO LINE OUT jack on the back of the television.
  2. Ensure the other end of the A/V cable is connected to an AUDIO INPUT jack on the receiver.

    IMPORTANT: The PHONO input on a receiver will not work with a television.

  3. Tune the receiver to the appropriate input to receive the audio signal from the television.
  4. Turn up the television volume.
  5. Ensure the television volume is not muted.
  6. Change the television channel, audio may be temporarily out on some channels.
  7. If the issue is not resolved, it may be necessary to turn off the internal speakers of the television.

    NOTES:

    • The procedure to turn off the internal speakers of a television varies. Refer to the television instruction manual for the appropriate procedure to turn off the internal speakers of the television. Manuals are posted on your model support page.
    • Some Sony® televisions have a SELECT OUT option in the setup menu that must be set to TV OUT. Refer to the instruction manual for the appropriate television model to set the SELECT OUT to TV OUT.
  8. If the issue is not resolved, replace the A/V cable. Go to Parts and Accessories.  

NOTE: If the issue is still unresolved after completing all of the troubleshooting steps, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.